Trust & Safety Specialist Job at Rose International, Austin, TX

  • Rose International
  • Austin, TX

Job Description

Contingent Worker For IP Ops Team

We are seeking contingent workers to provide staff augmentation for the IP Ops team within Business Integrity Operations Program Management. This CW will work directly alongside FTEs to process operational queues following established SOPs, handle escalations, and perform root cause analysis (RCA) on emerging issues. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume.

Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.

Responsibilities:

  • The CW will own IP Product Integrations directly — clearing backlogs, learning IP policies, and reviewing demand that reaches their gate. The goal is that they can independently carry the IP Product integration strategy alongside their FTE CWAM.
  • Process IP operations queues in accordance with documented SOPs and policy guidelines
  • Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
  • Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions
  • Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes
  • Maintain accurate case documentation and contribute to quality assurance reviews
  • Flag process gaps or SOP ambiguities and support continuous improvement initiatives

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

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